Terms of Service

Last Updated: 11 JUNE 2026

1. Services Provided

Pitch Vy LLC provides professional aviation services, including but not limited to, FAA Practical Tests (checkrides), Administrative Certificate Processing, and Pilot Proficiency Instruction. By booking a service, you acknowledge that all evaluations are conducted strictly in accordance with current FAA Airman Certification Standards (ACS) or Practical Test Standards (PTS).

2. Scheduling & Appointments

Most appointments are scheduled on a first-come, first-served basis via our online booking system. To securely hold an appointment slot, applicants must provide a valid credit card at the time of booking ($0 upfront). This holds the appointment slot and the vaulted card is strictly used to enforce our cancellation policy unless otherwise stated elsewhere in this policy.

3. Cancellation & No-Show Policy

To respect both your time and ours, and to ensure efficient scheduling for all applicants, the following policies apply:

  • Standard Cancellations: Cancellations made more than 72 hours prior to the scheduled appointment will incur no charge.

  • Late Cancellations, No-Shows or Unqualified: Avoidable cancellations made within 72 hours of the appointment, failure to appear (no-show), failure to complete required onboarding documents at least 72 hours prior, arriving more than 15 minutes past the scheduled appointment start time, or failure to present mandatory testing documentation/aircraft airworthiness on the day of the test will result in a cancellation fee. These events will incur the following charges processed to the vaulted card: $250 (Checkride), $100 (Instruction), or $25 (Administrative).

  • Short-Notice Bookings (Under 72 Hours): Appointments booked within 72 hours of their start time are naturally exempt from the standard 72-hour deadlines. As these are expedited requests, they are managed on a case-by-case basis. Upon booking, our team will provide specific, individualized requirements that must be met to hold the appointment.

  • Weather & Maintenance: Cancellations due to verified un-flyable weather or unexpected mechanical grounding of the aircraft will not incur a fee.

  • Fee Waivers: Cancellation fees are firm and may only be waived with written approval from Pitch Vy LLC.

4. Payment Terms & Fee Structure

While a valid credit card must be provided (vaulted) to secure your appointment, no charges are processed at the time of booking. Payment collection is separated based on the type of service provided:

  • FAA Testing Fees (Checkrides): Payment for practical tests is collected upon verification of applicant qualifications. These base testing fees are static and are not dependent on the location of the practical test (travel fees are separate).

  • Administrative Certificate Actions: Fees for FAA administrative certificate processing actions are collected upon verification of applicant qualifications. For services conducted remotely via Google Meet, this fee will be charged directly to the securely vaulted credit card on file.

  • Pilot Proficiency Instruction: Fees for in-person flight or ground instruction are calculated and collected upon completion of the session.

  • Travel & Add-On Fees: Travel fees and scheduling add-ons are separate from testing fees. Travel fees cover logistical costs and must be paid prior to departure. These fees are non-refundable once travel commences or commercial arrangements are booked.

  • Discontinuance & Cancellation Fees: In the event of a late cancellation, no-show, or failure to complete onboarding (as outlined in Section 3), the applicable cancellation fee will be processed to the vaulted card immediately. Discontinuance restart fees are separate and are collected at the time the practical test is restarted.

We accept cash and major credit cards. Credit card charges for in-person appointments require the card to be present for tap/swipe/dip. Credit card charges for remote appointments, travel fees, or applicable cancellation fees will be charged to the card on file (vaulted).

Processing Fees: All credit card transactions are subject to a 4.0% processing fee. In the event of an authorized refund, this processing fee is strictly non-refundable and will be withheld from the total refunded amount.

FAA Compliance Notice: In accordance with FAA policy, all fees charged by Pitch Vy LLC are exclusively for the examiner’s time, service, and processing. Testing fees are strictly separate from other operational fees (including travel and add-ons) and are never contingent upon the outcome of an evaluation, a "satisfactory/unsatisfactory" result, or the issuance of a certificate.

5. Disclaimer of Liability

Aviation training and evaluation involve inherent risks. Pitch Vy LLC and its examiners are not responsible for any aircraft damage, personal injury, or third-party claims arising during the course of a flight evaluation. The Pilot in Command (PIC) retains ultimate responsibility for the safe operation of the aircraft at all times.

6. Governing Law

These terms are governed by the laws of the State of North Carolina.